Anna Soubry (Broxtowe) (Con)
My constituent Pamela Corbett is extremely poorly—how can I put it; time is of the essence—but power of attorney would not be appropriate in her case, which is not unusual. However, TSB has frozen her bank account, which has caused her and her daughters considerable distress. May we have a debate on how we can ensure that banks see the human being—the person—in such cases instead of having some over-bureaucratic process?
My right hon. Friend raises an important issue. I am aware that TSB’s chief executive was on the radio this morning to apologise for the awful service that customers have received over the past week and that he pledged to sort it out. My right hon. Friend is right that there are times when personal intervention is necessary to ensure that constituents can access their money, and I encourage her to seek a debate on the subject.